Shipping & Returns

Credit cards

When making a purchase, if the billing and shipping address do not match, we will not ship out any items until we reach out and have voice confirmation.

Returns policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll only pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes:

• the transit time for us to receive your return from the shipper (5 to 10 business days),
• the time it takes us to process your return once we receive it (3 to 5 business days), and
• the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return — or simply come in and see us at one of our locations.

Shipping

We ship throughout the United States and anywhere internationally. We ship every business day, Monday through Friday, from our Webster store. Enter your address at checkout to see what shipping will cost. If checkout doesn’t offer shipping to your country, or for a large item like a light or a fan, call 508-296-0470 or send us a message and we’ll quote it. A few products have carrier restrictions on where they can go.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We have shipping insurance for a reason. Products are expensive. If you take off the insurance, you will be liable to contact the shipment carrier yourself for all damage inquiries.

Questions or a problem with a shipment?

Send us a message here and we’ll get right back to you — within 24 hours at the latest, and usually within the hour during business hours. Or call 508-296-0470.

No shipping charge if you come in and see us. Order online and pick up at our Webster store, open seven days a week, or just walk in. Questions about an order: 508-296-0470 or send us a message.

Full terms, and the versions linked at checkout: Shipping Policy · Refund Policy · Terms of Service.