Refund policy

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Start a return by calling 508-461-5850 or emailing mattshydroponics2015@gmail.com with your order number and details about the product you would like to return — or simply come in and see us at either store.

Return shipping

We’ll only pay the return shipping costs if the return is a result of our error, for example if you received an incorrect item. Otherwise return shipping is the customer’s responsibility.

Damaged shipments

We offer shipping insurance for a reason — this equipment is expensive. If you remove the insurance at checkout, you are responsible for contacting the shipping carrier yourself for all damage inquiries. If your order arrived insured and damaged, call us at 508-461-5850 and we will help you file the claim.

How long a refund takes

You should expect to receive your refund within four weeks of giving your package to the return shipper, though in many cases it is much quicker. That window includes:

• the transit time for us to receive your return from the shipper (5 to 10 business days),
• the time it takes us to process your return once we receive it (3 to 5 business days), and
• the time it takes your bank to process our refund request (5 to 10 business days).

Refunds are issued to the original payment method.

Returning in person

You are always welcome to bring a return to either store instead of shipping it back. Bring the item and your order number or receipt.

• Webster — 125 East Main St, Unit B, Webster, MA 01570 · 508-461-5850 · open seven days a week
• Milford — 350 East Main St, Units 4 & 5, Milford, MA 01757 · 508-478-0710 · Monday through Saturday

Questions

Call 508-461-5850 (Mon–Fri 9:00am–6:00pm, Sat 10:00am–6:00pm, Sun 11:00am–4:20pm) or email mattshydroponics2015@gmail.com.