物流政策
Where we ship
We ship throughout the United States, and to a number of international destinations. Enter your address at checkout to see whether we can ship to you and what it will cost. There are restrictions on some products, and some products cannot be shipped internationally at all.
All online orders ship from our Webster store: 125 East Main St, Unit B, Webster, MA 01570.
When we ship
Orders ship out within 1 to 7 business days (business days are Monday through Friday).
Your order ships with the shipping option you selected at checkout. Any delivery time shown for that option starts once your order ships.
Shipping rates
Rates for many of the items we sell are weight-based. The weight of an item is shown on its product page. To match the policies of the carriers we use, all weights are rounded up to the next full pound.
Shipping insurance
We offer shipping insurance for a reason — this equipment is expensive and carriers do damage it. If you remove the insurance from your order, you will be liable for contacting the shipping carrier yourself for all damage inquiries.
Address verification
If the billing and shipping addresses on an order do not match, we will not ship any items until we have reached out and received voice confirmation. This protects both of us against card fraud, and it is the single most common reason an order sits longer than expected. Please make sure the phone number on your order is one you actually answer.
Free in-store pickup
There is no shipping charge if you come in and see us. Order online and pick up at our Webster store, or just walk in to either store.
- Webster — 125 East Main St, Unit B, Webster, MA 01570 · 508-461-5850 · Mon–Fri 9:00am–6:00pm, Sat 10:00am–6:00pm, Sun 11:00am–4:20pm
- Milford — 350 East Main St, Units 4 & 5, Milford, MA 01757 · 508-478-0710 · Mon–Fri 9:00am–6:00pm, Sat 10:00am–6:00pm, closed Sunday
Pallets and commercial freight
We ship pallets of Pro-Mix, Bio365, coco and Athena nationwide. Freight is quoted per shipment rather than by the weight-based rates above — call either store and we’ll price it for you.
Questions or a problem with a shipment?
Send us a message and we’ll get right back to you — within 24 hours at the latest, and usually within the hour during business hours. You can also call 508-296-0470 or email hello@mattshydroponics.com.